Question 1

How does it work?

Accepted Answer

Ef Zeen gives you the freedom to eat well, your way. Choose from freshly cooked, ready-to-eat meals prepared each morning and arrive at your door the same day, or from our All-Time Favorites, family-style dishes, pizzas, desserts, and bakery classics you can enjoy anytime. Combine any items you like in any quantity. Choose freely, mix and match, and fill your basket with whatever brings you joy.

Question 2

Are your meals ready to eat, prep, or frozen?

Accepted Answer

Our meals are freshly prepared the same day and ready to eat — never frozen. Just serve, and enjoy!

Question 3

Where do you deliver?

Accepted Answer

We currently deliver to London and surrounding areas, Burlington and Milton. If you're unsure whether your location is within our delivery zone, feel free to contact us for confirmation. Delivery options and charges will be displayed at checkout, and we aim to get your meal to you as fresh as possible.

Question 4

When do I order?

Accepted Answer

Monthly menu & All Time Favorites Order window: Place your order at least 2 days before your chosen delivery day
Delivery days: Monday, Wednesday, Friday
Quick examples
For Monday delivery → order by Saturday
For Wednesday delivery → order by Monday
For Friday delivery → order by Wednesday

Question 5

What's the process for placing an order?

Accepted Answer

It's easy! Use our simple, user-friendly menu on the website, or contact us by phone or email. We're here to help!

Question 6

How does delivery work?

Accepted Answer

We offer home delivery and pickup.
Home Delivery: Available across London and surrounding areas. Deliveries take place between 2 p.m. and 6 p.m. to your preferred location.
Pickup: You can collect your order at your convenience. Please contact us to confirm your pick up details

Question 7

When will my meals be delivered?

Accepted Answer

Meals are delivered on our scheduled delivery days — Monday, Wednesday, and Friday.
 Your order will arrive on the next delivery day after it’s placed.

Question 8

Can you cater for events and special occasions?

Accepted Answer

Absolutely! We cater for events, special occasions, and gatherings. Reach out to us to discuss your needs and create a personalized menu.

Question 9

Where do your ingredients come from?

Accepted Answer

We source fresh, local ingredients to create wholesome, delicious meals. By supporting local farms, we ensure quality in every dish.

Question 10

Can you customize meals for dietary needs?

Accepted Answer

We do our best to accommodate our customers' dietary preferences and needs. Please let us know about any allergies, sensitivities, or dietary requirements when you place your order, and we'll do our best to accommodate them.

Question 11

Do I need a subscription to order?

Accepted Answer

No subscription is needed! You can order anytime.

Question 12

Can I purchase Ef Zeen's favorites year-round?

Accepted Answer

Yes! You can order anytime with a minimum purchase of $50. We currently offer Spinach Feta Triangles and Trays (perfect for families or gatherings, uncooked), Greek lasagna-style pastitsio, Dolmades, Tzatziki, and traditional Greek sweets, including Baklava, shortbread cookies, custard pie, Cherry Cheesecake, and more. Check our menu for the full selection. Be sure to visit our website for availability and any special time-limited offerings.

Question 13

What are your business hours?

Accepted Answer

Our hours are Monday, Wednesday, and Friday for meal deliveries. Catering services are available Monday to Sunday, and we are happy to accommodate special requests—just reach out to us to discuss your needs.

Question 14

Do you offer gift cards?

Accepted Answer

Yes, we offer digital gift cards. They can be used to purchase any of our meals or products on the site and make the perfect gift for friends, family and your team.

Question 15

How do I contact customer support?

Accepted Answer

If you have any questions, need help with your order, or have concerns, reach out to us via email at info@ef-zeen.com, through our contact page, or give us a call at 905-220-7079. We’re here to help!

Question 16

How long does the food last?

Accepted Answer

Our meals are freshly prepared without additives or preservatives. They stay fresh for up to 3–5 days in the fridge, and you can freeze most dishes for up to 3–6 months.

Question 17

What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 48 hours before the scheduled delivery date for a full refund. Late cancellations may not be eligible for refunds. Please contact us as soon as possible if you need to make changes to your order.

FAQ

Frequently asked questions